TERMS AND CONDITIONS
This website is managed by PORCUS SACRIS SL
All the products that appear on this website are duly certified with a guarantee seal, labels and traceability granted by health. And by the corresponding regulatory council in the case of products with PDO.
Price: All prices shown are inclusive of VAT (10%) in Spain. In countries other than Spain, the VAT corresponding to each country will be applied. (included in the price)
All the products that are shown as "Available" (in stock) are ready for shipment, however if due to an error in the available stock we did not have the product purchased at jamonpasion.com, we will call you to let you know, being able to choose another model available or request a refund of the amount paid.
You can pay for the products with a credit / debit card or Paypal. All card payments are made through the RedSys secure payment gateway (Banco Sabadell). The accepted cards are Visa (Credit / Debit) Mastercard and Maestro.
This website has all the security measures and data encryption to guarantee the privacy of your data and transactions.
All our products are shipped perfectly packaged and protected so they should arrive in optimal conditions. In the event that they detect any problem with the packaging such as blows or breaks upon receipt of the shipment, please state this circumstance in the acknowledgment of receipt of the transport agency. In the event that these circumstances are not recorded, the return will not be possible.
The return of any product included in our catalog will be accepted without any justification within 14 calendar days of receipt of the order, according to current legislation, as long as the products are returned exactly as they were sent, with the packaging closed and in perfect condition state. The return costs will be borne by the buyer and once we receive the returned merchandise we will proceed to return the money to the buyer after checking that all the products included are exactly in the original order.
HAMS AND SHOULDERS
All the hams and shoulders that you can buy in our online store are guaranteed. Returns will only be accepted in the following cases:
-Excessive amount of fat. For Iberian hams, a fat percentage of 30% of the total weight is considered normal, being even higher in Iberian shoulders, especially 100% Iberian acorn-fed shoulders.
The total weight yield of an Iberian ham can be around 45%. In Iberian shoulders 40% and 100% acorn-fed Iberian shoulders can have a total yield of 30% of the total weight of the piece.
-Bad smell or taste once the product has started.
Once started, returns will not be accepted if the weight difference is more than 10% of the total initial weight.
For their correct return, they must keep the original packaging. Returns will not be accepted for any other reason such as, healing point, salt point, personal taste appreciations, etc. If you have particular healing point preferences, please let us know in the order remarks.
Returns will be accepted in the rest of the products, as long as they give off a bad smell or have a bad general condition; Products that are not liked by the client due to image or aesthetics will not be accepted as returns. For any other query, you can write to us at the following E-mail: firstname.lastname@example.org
jamonpasion.com reserves the right to modify product images according to availability.
In the event that any of our products meets any of the aforementioned assumptions, jamonpasion.com will send another product at no cost to the buyer, or refund the purchase amount.